POLICY

At Refined Knife Care, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, why we collect it, how we use and share it, and the rights you have regarding your information.

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1. What Information Do We Collect?

We may collect the following types of personal information from our site visitors and customers:

• Full Name

• Email Address

• Phone Number

• Physical Address (for delivery purposes)

• Payment and billing information (e.g., credit/debit card details)

• IP addresses and device information

• Any other personal details voluntarily provided via forms or messages

Some of this information is provided directly by users (e.g., through forms), while other data is collected automatically through cookies and analytical tools.

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2. How Do We Collect Information?

We collect personal information through various methods, including:

• When you complete a contact form

• When you make a purchase through our website or our app.

• When you subscribe to our newsletter or promotional emails

• When you interact with our customer service

• Automatically through tracking technologies like cookies when you visit our site.

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3. Why Do We Collect Such Personal Information?

We collect this information for the following reasons:

• To process and fulfill orders and deliver products

• To provide customer support and follow-up services

• To send promotional emails, newsletters, and marketing campaigns

• To improve our services, website functionality, and user experience

• To comply with applicable laws and regulations

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4. How Do We Store, Use, Share, and Disclose Information?

• Your personal information is stored on secure servers and is only accessible by authorized personnel.

• We use your information strictly for the purposes listed above.

• We do not sell your personal information.

• We may share your information with trusted third-party service providers (e.g., payment processors, delivery services) solely for the purpose of fulfilling our services.

• If required by law, we may disclose your information to legal or regulatory authorities.

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5. How Do We Communicate with You?

We may use your personal information to communicate with you via:

• Email for promotions, updates, and newsletters

• SMS or phone calls for delivery confirmations or urgent customer service needs

You can opt-out of receiving promotional messages at any time by clicking the unsubscribe link in emails or contacting us directly.

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6. Use of Cookies and Tracking Tools

We use cookies and other tracking tools (such as web beacons and analytics services) to:

• Enhance user experience

• Track site usage and performance

• Store user preferences

Some third-party services (e.g., Google Analytics) may also use cookies. These providers have their own privacy policies and data handling practices.

You can view and manage stored cookies in your browser settings.

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7. How Can You Withdraw Consent?

You can withdraw your consent or request deletion or modification of your personal data by:

• Emailing us at: info@ontravknifecare.online

• Calling us at: 0756206690

We will respond to your request within a reasonable timeframe.

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8. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time. Updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

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9. Questions and Contact Information

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

Refined Knife Care
Email: info@refinedknifecare.online
Phone: 0756206690
Address: Mateeka House, Katalima Rd, Naguru-Kampala